Effective Date: 22 May 2026
This Refund & Cancellation Policy governs all services and payments made through Minovox operated by Minovox Ed Tech Pvt Limited.
By purchasing any service from Minovox, you acknowledge and agree to the terms outlined below.
1. Nature of Services
Minovox provides digital and technology-based services including:
- Website Development
- App Development
- AI Automation Solutions
- Digital Marketing
- Branding & Social Media Services
- SEO & Lead Generation
- Consulting & Custom Business Solutions
As these services involve time, planning, resource allocation, software tools, and digital execution, refund eligibility is limited.
2. Cancellation Policy
Before Project/Service Initiation
Clients may request cancellation before the project or service officially begins.
If no work, planning, onboarding, consultation, or resource allocation has started, cancellation requests may be considered.
After Work Has Started
Once any of the following activities have begun:
- Research
- Strategy planning
- Designing
- Development
- Marketing setup
- Ad campaign preparation
- AI system configuration
- Consultation sessions
- Team/resource allocation
the project/service shall be considered active and cancellation may not be eligible for a full refund.
3. Refund Policy
Non-Refundable Services
The following payments are generally non-refundable:
- Consultation fees
- Advance payments
- Strategy/planning charges
- Digital marketing service fees
- SEO services
- Branding & creative work
- AI automation setup fees
- Custom development work
- Subscription/service renewals
- Third-party software/tool purchases
Partial Refunds
In certain cases, Minovox may approve a partial refund depending on:
- Work completed
- Project stage
- Time and resources utilized
- Third-party expenses incurred
- Agreement terms between both parties
Partial refunds, if approved, shall be processed after deducting operational, resource, and service costs.
No Guaranteed Results Disclaimer
Minovox provides professional digital services; however:
- Marketing results
- Ad performance
- Search engine rankings
- Social media growth
- Lead generation outcomes
- Business revenue increases
cannot be guaranteed due to external market and platform factors.
Therefore, dissatisfaction based solely on performance expectations does not qualify for refunds.
4. Subscription & Recurring Services
For recurring or subscription-based services:
- Clients may request cancellation before the next billing cycle.
- Once a billing cycle has started, the current cycle payment is non-refundable.
- Services will remain active until the active billing period ends unless otherwise agreed.
5. Client Delay or Non-Response
If project delays occur due to:
- Missing client content
- Lack of communication
- Delayed approvals
- Incomplete requirements
Minovox shall not be responsible for timeline extensions or refund claims arising from such delays.
6. Chargebacks & Payment Disputes
Clients are requested to contact Minovox support before initiating any chargeback or payment dispute.
Unauthorized or fraudulent chargebacks after successful service delivery may lead to:
- Permanent service suspension
- Legal recovery action
- Submission of project proof/documentation to payment providers
7. Refund Processing Timeline
If a refund is approved:
- Refunds may take approximately 7–15 business days to process.
- Processing timelines may vary depending on the payment gateway, bank, or financial institution.
8. Third-Party Costs
Any amount paid toward:
- Hosting
- Domains
- Paid advertising
- APIs
- Software licenses
- Premium tools
- External platform services
shall remain non-refundable once purchased or activated.
9. Policy Modifications
Minovox reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice.
Updated versions become effective immediately upon publication on the website.
10. Contact Information
For refund or cancellation-related queries:
Minovox Ed Tech Pvt Limited
🌐 www.minovox.in
📧 info@minovox.in
📞 +91-7905709650